We care about your time and specifically allocate our time for your appointment. To ensure all our patients are able to be seen in a timely manner we ask that you adhere to our terms and conditions that are in place to ensure appointments made are attended to.
We send out two appointment confirmations, first being two weeks prior to your appointment and the second being the day prior to your appointment via SMS. You are required to confirm your attendance to both SMS appointment confirmations. We will make best endeavours to try and contact you should a confirmation not be received. Failure to confirm your attendance may result in us cancelling your appointment with or without further notice given to you so that other patients can be seen during this time.
Non-Refundable Booking Fee
Appointments that are 60 minutes or greater may require a non-refundable booking fee to secure the time slot. This is due to the significant amount of time that is dedicated to you. This payment will be applied towards the value of your treatment. Should you require to reschedule your appointment we require at least 48 hours notice. Appointment cancellations, re-schedules or no shows within the 48 hour window may result in your non-refundable booking fee being forfeited and a new non-refundable booking fee being required to make a subsequent appointment.
We may also require non-refundable booking fee to be made for a future appointment of any duration if there have been previous last minute cancellations, re-schedules or no shows.
Credit Card Authorisations
You may also be required to provide your credit card details at the time of an appointment being made through the website to secure your appointment. Your credit card details are securely saved using our payment partner Stripe Payments with no payment being required up front. Should you require to reschedule your appointment we require at least 48 hours notice. Appointment cancellations, re-schedules or no shows within the 48 hour window may result in your credit card being charged $50.
What do we do with the cancellation fees?
We do not take any pleasure in charging cancellation fees, however in the interest of all our patients, it is a necessity. We do not seek to profit off the cancellation charges and all cancellation fees charged go towards our local sponsorship partners, such as Bridgepoint Public School.