Terms and Conditions
Appointment Confirmations
When your appointment is booked, you will receive an email confirming the appointment details.
Approximately one week before your appointment, we will send an SMS to your nominated mobile number asking you to confirm your attendance. Your appointment is not considered fully confirmed until you respond to this message.
If we do not receive confirmation, we will attempt to contact you by phone or SMS. However, it remains your responsibility to confirm your attendance. If your appointment is not confirmed, Millennium Dental Mosman reserves the right to cancel the appointment and offer the time to another patient, with or without further notice.
A courtesy reminder will also generally be sent approximately two days before your appointment. This reminder does not alter our cancellation policy and should not be relied upon as your only reminder of the appointment.
If you need to cancel or reschedule an appointment, we require at least 48 hours’ notice. Changes made within 48 hours of the scheduled appointment, including cancellations, rescheduling or failure to attend, may incur a cancellation fee.
Credit Card Reservations and Cancellation Fees
Appointments of 60 minutes or longer may require a valid credit or debit card to be securely held on file in order to reserve the appointment time. This reflects the significant clinical time that has been specifically allocated to you.
Where card details are requested, failure to provide them may result in the appointment remaining unconfirmed and being cancelled so that the time can be offered to another patient.
If an appointment is cancelled, rescheduled or missed with less than 48 hours’ notice, Millennium Dental Mosman reserves the right to charge a cancellation fee of $50 for each 30 minutes of appointment time reserved.
For example:
- A 60-minute appointment may incur a cancellation fee of up to $100.
- A 90-minute appointment may incur a cancellation fee of up to $150.
- A 2-hour appointment may incur a cancellation fee of up to $200.
The cancellation fee may be charged to the card held on file.
Patients With Previous Late Cancellations or No-Shows
Where there has been a history of late cancellations, rescheduling or failure to attend appointments, we may require a non-refundable booking fee before accepting or confirming any future appointment, regardless of its duration.
The amount of the booking fee will be advised at the time the appointment is made. Payment of the booking fee is required to secure the appointment.
We may also require a valid credit or debit card to remain securely held on file as a condition of making future appointments.
Failure to provide a requested booking fee or card details may result in the appointment not being confirmed or being cancelled.
Online Bookings
When making an appointment through our website, you may be required to provide valid credit or debit card details to secure the booking.
Card details are securely stored by our payment provider, Stripe Payments, and no payment will ordinarily be taken at the time of booking unless a booking fee is specifically stated.
By providing your card details and completing the booking, you acknowledge and agree to our cancellation policy and authorise Millennium Dental Mosman to charge the applicable cancellation fee where an appointment is cancelled, rescheduled or missed with less than 48 hours’ notice.
Cancellation Notice
We understand that unexpected circumstances can arise. If you are unable to attend your appointment, please contact us as early as possible so that we have an opportunity to offer the appointment to another patient.
A minimum of 48 hours’ notice is required to cancel or reschedule an appointment without a cancellation fee.
Where less than 48 hours’ notice is provided, including where a patient does not attend their appointment, the applicable cancellation fee may be charged at Millennium Dental Mosman’s discretion.
